After placing your order with Vibe Beauty Products, you’ll receive an order confirmation outlining the available payment methods.
We accept the following:
Orders are typically dispatched within 2-4 working days after payment has been received.
Important: International payments may take 2-3 days to reflect in our account. Kindly consider this timeframe before reaching out to us regarding payment status.
While we don’t send payment receipt confirmations, you will receive an email with your shipment and tracking details once your order has been dispatched.
At Vibe Beauty Products, we want you to feel completely happy and confident with your purchase. If for any reason you’re not fully satisfied, you may return unused and unopened items within 14 days of delivery for a refund or exchange. To be eligible, all returned products must be in their original packaging, sealed, and in the same condition as when they were received.
Please be aware that, due to hygiene and safety standards, we cannot accept returns on any make-up or beauty items that have been opened or used. This policy ensures the health and safety of all our customers. The only exception applies if an item is faulty, damaged upon arrival, or incorrect, if this happens, we will resolve the issue promptly with a replacement or refund.
To initiate a return, please contact our customer service team with your order number, details of the item(s), and the reason for the return. Our team will guide you through the return process and provide the necessary instructions. Unless the return is due to a defect or an error on our part, customers are responsible for return shipping costs. We strongly recommend using a tracked delivery service, as we cannot accept responsibility for items lost during transit.
Once we receive and inspect your returned items, refunds will be processed within 7 working days to your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.
We aim to process and dispatch all orders within 2–4 working days after payment has been successfully received. During busy periods, such as promotions or holidays, dispatch times may be slightly extended, but we always strive to get your order to you as quickly as possible.
Delivery times will vary depending on your location and the shipping method selected at checkout. Domestic deliveries are typically faster, while international orders may take longer due to distance and customs processing times.
Shipping costs are calculated at checkout based on your delivery address and chosen shipping option. Please ensure that all shipping information is accurate and complete when placing your order, as incorrect details may result in delays or additional charges.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details, allowing you to monitor your delivery every step of the way.
For international orders, please note that customs fees, import duties, or local taxes may apply depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the customer.
At Vibe Beauty Products, quality and safety are our top priorities. We are committed to offering premium makeup products that meet industry standards and deliver reliable, effective results.
All products are formulated with approved ingredients and undergo thorough testing to ensure safety. We work with trusted manufacturers and follow strict regulatory guidelines to ensure consistency and performance.
We also prioritise ethical practices. Our products are cruelty-free, and we continually improve our formulations and processes to uphold responsible beauty standards.
Your trust is important to us, so we are dedicated to transparency, quality assurance, and delivering products you can rely on.
To maintain the quality, performance, and safety of your Vibe Beauty Products, proper care and storage are essential. We recommend keeping your products in a cool, dry place, away from direct sunlight, heat, and humidity, as exposure to these elements can affect their texture and effectiveness.
Always ensure that lids and packaging are securely closed after use to prevent contamination and preserve product integrity. Using clean brushes, sponges, or applicators will help maintain hygiene and extend the life of your products. Regularly cleaning your tools is also strongly advised.
For health and safety reasons, we recommend avoiding the sharing of personal beauty products, particularly those used around the eyes, lips, and face.
Be sure to check the packaging for specific care instructions, usage guidelines, and expiry information. Using products within their recommended period ensures optimal performance and reduces the risk of irritation.
With the right care, your products will stay fresh, safe, and ready to help you look and feel your best.
We accept bank transfers and card payments. Full payment details will be provided at checkout.
Orders are typically processed and dispatched within 2-4 working days after payment is received. Delivery times vary depending on your location.
Yes, unused and unopened items can be returned within 14 days of delivery. Unfortunately, we cannot accept returns on opened or used make-up products unless they are faulty.
Yes, we offer international shipping. Please note that customs fees or import duties may apply and are the responsibility of the customer.
Absolutely! All Vibe Beauty Products are cruelty-free and made with your safety and quality in mind.
Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use the tracking number provided to monitor the progress of your delivery. If you have any further questions about your order status, feel free to contact our customer service team for assistance.